After 16 years of school and a stint in the Army, I returned to Bend and started my automotive career in 1965. That was also the year Heidi and I were married. We have two wonderful boys, Norm and Tim. Our company philosophy since 1957 has been simple and a constant reminder: "No customer; no business." Without customers, we have no purpose. Each of us is the company, whether we're answering the phone, selling a vehicle, repairing your car or truck, detailing someone's prized possession or sweeping the floor. I am very proud of those I work with and very much appreciate the loyal customers we serve on a daily basis.